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Agents reply around the clock. Logged-in players get their account pulled up instantly.

Pending withdrawal, a deposit that did not land or documents to upload: it is all in your account area.

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Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.

You can set deposit limits or pause your account from your profile, or ask support to do it. Play is for people aged 18 and over.

If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.

We are online 24/7. Typical reply time: a few minutes on live chat.

You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.

Thanks for playing with BetRiviera. If we got something wrong, tell us.